PRIVACY POLICY FOR CUSTOMERS

SpeakUnique Privacy Policy

Version: 2025-10-01

We are SpeakUnique Limited, a company registered in Scotland with company registration number SC615673 and registered address at 1 West Regent Street, Glasgow, Scotland, G2 1AP (“we”, “our”, “SpeakUnique” and “us”).

We provide the SpeakUnique website at https://www.speakunique.co.uk/ (the “Website”), the SpeakUnique app (the “App”), and the various digital content and synthetic voice build, design and repair services provided therein, as may be updated from time to time (together the “Service(s)”). We also accept donations of voice recordings which enable us to provide the Services (the “Donation(s)”). For information about our App, Website, Services or the Donation, please see our Terms of Use.

This is our Privacy Policy, which sets out information regarding any personal data we collect about you, or that you provide to us, when you use our App or Website, when you procure any of the Services from us, or when you make a Donation (the “Privacy Policy”). This Privacy Policy also sets out how we comply with our responsibilities under applicable Data Protection Laws and your rights under those Data Protections Laws. This Privacy Policy was last updated in June 2025.

References to “you”, “your” and “yourself” in this Privacy Policy mean the user of our App, Website, or Services, or the donor of the Donation.

Please read this Privacy Policy carefully. This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy here: https://www.speakunique.co.uk/su-upload/PrivacyPolicy.pdf.

We keep our Privacy Policy under regular review and we may make changes to this Privacy Policy at any time. Any changes will be notified to you in writing or via the Website or App.

1. WHO WE ARE AND HOW TO CONTACT US

2. WHAT YOU NEED TO DO

3. WHAT PERSONAL DATA WE COLLECT ABOUT YOU

4. HOW WE COLLECT YOUR PERSONAL DATA

5. WHY WE USE YOUR PERSONAL DATA

6. HOW WE USE YOUR DATA

7. DISCLOSURES OF YOUR PERSONAL DATA

8. INTERNATIONAL TRANSFERS

9. DATA SECURITY

10. DATA RETENTION

11. YOUR LEGAL RIGHTS

12. GLOSSARY

1. WHO WE ARE AND HOW TO CONTACT US

We are SpeakUnique Limited. We provide the Website, App and/or Services to you, or have received the Donation from you. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us by email at privacy@speakunique.co.uk. For any general queries, please contact us by email at info@speakunique.co.uk or for support at support@speakunique.co.uk.

You have the right to make a complaint at any time to the Information Commissioner’s Office (the “ICO”). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2. WHAT YOU NEED TO DO

It is important that the personal data we hold about you is accurate and current. Please check that all the information you provide to us when you use the Services, Website or App, or provide the Donation is complete and accurate before submitting it. By providing this information to us, you confirm that it is complete and accurate. Please also keep us informed if your personal data changes during your relationship with us. If you do need to update the personal data we hold about you, you should contact us at privacy@speakunique.co.uk.

3. WHAT PERSONAL DATA WE COLLECT ABOUT YOU

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data	includes first name, last name, username or similar identifier, title, date of birth, gender and native language.
Contact Data	includes billing address, postal address, email address and telephone numbers.
Financial Data	includes bank account and payment card details.
Voice Data	includes the information you provide about your speech characteristics and accent, the recordings of your voice that you submit to us and the voice file that we develop for you in connection with the products and services you have obtained from us.
Profile Data	includes your username and password, your interests, preferences, feedback and survey responses.
Marketing and Communications Data	includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Transaction Data	includes details about purchases or orders made by you, payments to and from you and other details of products and services you have purchased from us.
Technical Data	includes internet protocol (IP) address, your login data, browser type and version, diagnostic feedback to ascertain performance of our website and app, time zone setting and location, browser plug-in types and versions, operating system and platform, date/time stamp, referring/exit pages, clicked pages, other information your browser may send to us and other technology on the devices you use to access our Website or App.
Usage Data	includes information about how you use our Website, App or Services.
Aggregated Data	includes statistical or demographic data for any purpose, which could be derived from your personal data. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. Aggregated Data is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
Special Category Data (Health Data)	includes information you voluntarily provide to us about your health or medical condition and its impact on your speech. Special category data is particularly sensitive and therefore has additional protections under Data Protection Laws. We usually do not collect any special categories of personal data about you. However, you may choose to provide us with information in relation to your health, in which case we will ask for your consent to process this health data.
App Personalisation Data	Includes data you enter into the App and choose to sync, in the form of saved phrases, pronunciation exceptions, and message bank audio recordings with their transcripts.

4. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity, Profile, Contact, Voice, Financial Data, Marketing and Communications Data, and Special Category Data (Health Data) by:

filling in forms;
corresponding with us by post, phone, email;
applying for or subscribing to our products or services;
submitting recordings of your voice to us;
creating an account on our Website or App;
requesting marketing to be sent to you; or
entering a promotion or survey or giving us feedback.

Automated technologies or interactions

As you use or interact with our Website or App, we will automatically collect Transaction, Technical, Usage and Aggregated Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Third party sources

We will receive personal data about you from various third parties as set out below:

Technical Data from analytics providers such as Google (based outside the EU) and advertising providers such as Facebook (based outside the EU).
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe Payments (based outside the EU).

Our website may also include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

5. WHY WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you (i.e. the Terms of Use for the provision of the Website, App, or Services and the Donation).
Where it is necessary for our legitimate interests (or those of a third party), except where your interests and fundamental rights and freedoms do not override those legitimate interests.
Where we need to comply with a legal obligation.
In the case of Special Category Data (Health Data), where you have provided your consent.
In the case of personal data relating to children under 13 years of age, where your parent or legal guardian has provided consent on your behalf.

Where we process personal data on the basis of your consent, you have the right to withdraw your consent at any time by contacting us at privacy@speakunique.co.uk.

Where we need to collect your personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, providing the Services, Website or App, or accepting the Donation). In this case, we may have to cancel the relevant service, but we will notify you if this is the case at the time.

6. HOW WE USE YOUR DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the above legal bases (see Section 5) we rely on to do so. We have also identified what our legitimate interests are, where appropriate. Please note that we may process your personal data without your knowledge or consent, in compliance with this Privacy Policy, where this is required or permitted by law.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of Data	Lawful Basis for Processing (including the legitimate interest if applicable)
To register you as a user of our Website or App.	Identity, Profile, Contact, Voice, Financial Data, and Marketing and Communications Data.	Performance of a contract with you.
To provide the Services, Website and/or App to you, including to develop a voice file for you to use, download and store, and/or to store your voice recordings in our internal voice bank for your potential future use. Note: We may combine recordings of other voices with your recordings to develop a voice file for you depending on certain factors, including the quality of your recording and/or the level of damage to your voice.	Identity, Profile, Contact, Voice, Financial Data, Marketing and Communications Data, App Personalisation Data, and Special Category Data (Health Data).	(a) Performance of a contract with you. (b) Necessary for our legitimate interests (for running our business and provision of our Services). (c) If you notify us about a medical condition (in order to improve our understanding of how to build, repair or design your voice), we will process that health data on the basis of your consent.
To receive and use your voice recording Donation for: (a) our own internal research and development purposes (for example, to allow us to develop algorithms that help us detect changes in speech that correlate to diseases); (b) the development and improvement of voice files for others users and customers (such as people whose voices are damaged or degenerated).	Identity, Profile, Contact, Voice, Financial Data, Marketing and Communications Data, and Special Category Data (Health Data).	(a) Performance of a contract with you. (b) Necessary for our legitimate interests (for running our business and provision of our Services, including to develop voice files for other people using your Voice Data, provided that your Voice Data will only be used in combination with other people’s Voice Data to develop synthetic voices for individuals in a way which ensures that you cannot be identified from the voice file created for another person, and to improve our Services and develop tools for monitoring/detecting disease through speech, which will help us develop the algorithms quicker and more effectively). (c) If you notify us about a medical condition (in order to improve our understanding of how to build, repair or design your voice), we will process that health data on the basis of your consent.
To process and deliver your order including to manage payments, fees and charges, and collect and recover money owed to us.	Identity, Profile, Contact, Financial, Marketing and Communications, and Transaction Data.	(a) Performance of a contract with you. (b) Necessary for our legitimate interests (to recover debts due to us). (c) If a charitable organisation is contributing to the fees for your voice file, we may share some of your personal data with them to ensure the transaction is processed correctly.
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy; (b) Asking you to leave a review or take a survey; and (c) Responding to enquiries from you.	Identity, Profile, Contact, Financial, Marketing and Communications, and Transaction Data.	(a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our Website, App and/or Services).
To enable you to complete a survey.	Identity, Profile, Contact, Marketing and Communications, and Transaction, Data.	(a) Performance of a contract with you. (b) Necessary for our legitimate interests (to study how customers use our Website, App and/or Services, to develop them and grow our business).
To administer and protect our business, Website and/or App, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.	Identity, Profile, Contact, Voice, Financial, Transaction, Technical, App Personalization Data, and Usage Data.	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). (b) Necessary to comply with a legal obligation.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.	Identity, Profile, Contact, Transaction, Technical, and Usage Data.	Necessary for our legitimate interests (to study how customers use our Services, to develop them, to grow our business and to inform our marketing strategy).
To use data analytics (including through cookies and other tracking technologies that are stored on your computer or mobile device) to improve our Website, App, Services, marketing, customer relationships and experiences, and to analyse trends, gather demographic information. Please see our Cookies Policy here for further details.	Technical and Usage Data.	Necessary for our legitimate interests (to define types of customers for our Services, to keep our Website or App updated and relevant, to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you about goods or services that may be of interest to you (i.e. marketing). Note: If you have requested information from us or purchased Services from us and you have not opted out of receiving marketing, you can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a Service purchased from us.	Identity, Profile, Contact, Marketing and Communications, Usage and Transaction, Data.	(a) You have given us your consent to send marketing communications to you. (b) Necessary for our legitimate interests (to develop our products/services and grow our business based on what we think you may want or need, or what may be of interest to you). (c) We will get your express opt-in consent before we share your personal data with any third party for third party marketing purposes.

We will only use your personal data for the purposes for which we collected it (as set out in the table above), unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

7. DISCLOSURES OF YOUR PERSONAL DATA

We will only disclose personal data we hold about you to the following external third parties:

other users of the Website, App and/or Services solely to the extent that you have agreed to this (including where you agree to grant medical professionals and/or family members access to your account, or where you have provided a Donation for the purpose of enabling us to provide our Services);
service providers acting as processors who provide IT, payment and system administration services;
professional advisers acting as processors or controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance, accounting and other professional and/or advisory service providers;
HM Revenue & Customs, regulators and other authorities acting as processors or controllers who require reporting of processing activities in certain circumstances;
third parties with which we may collaborate or engage in research with or with whom you apply for funding; and
third parties to whom we may choose to sell, transfer or merge parts of our business or our assets, or a successor in interest in the unlikely event of our insolvency, winding up or liquidation. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

We will only disclose personal data which we hold about you to these external third parties in connection with the purposes set out in the table at Section 6 above. All such third parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers (such as IT and system administration service providers) to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. INTERNATIONAL TRANSFERS

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that:

we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the ICO; or
where we transfer your personal data to third parties restricted countries which are not deemed to provide an adequate level of protection by the ICO, we will use specific contracts approved by the ICO with those third parties which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

9. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your personal data (see Section 11(c) below). However, we may continue to store and use your personal data even after your Services have ended, you cancel your subscription with us, or if you ask us to delete any of your personal data. In this case, we will only continue to use your personal data when we have a lawful basis to do so (see Section 5) and for the purposes set out in Section 6 above.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

11. YOUR LEGAL RIGHTS

Under the Data Protection Laws, in certain circumstances you have the right to:

request access to your personal data (known as a “data subject access request”). This enables you to request a copy of the personal data we hold about you and to check that we are lawfully processing it;
request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate personal data we hold about you corrected;
request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no justified reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below);
object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes;
request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it; and/or
request the transfer of your personal data to another controller. This enables you to ask us to either send you the personal data which we hold about you, and/or transfer that personal data to another controller, where our processing of that personal data is based on your consent or pursuant to our performance of a contract with you, and where the processing is carried out by automated means.

If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us at privacy@speakunique.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is manifestly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have any queries about this Privacy Policy or your personal data, or you wish to submit an access request or raise a complaint about the way your personal data has been handled, please do so by email to privacy@speakunique.co.uk.

12. GLOSSARY

In this Privacy Policy, we have used the following terms. For clarity, we have set out the meaning or definition of each term below. If you don’t understand this Privacy Policy or if you have any questions about it, please contact us at privacy@speakunique.co.uk.

“we”, “the Company”, or “our”	SpeakUnique Limited, a company registered in Scotland with company registration number SC615673 and registered address at 6 Queens Road, Aberdeen, United Kingdom, AB15 4ZT. Our email for the purposes of this Privacy Policy is privacy@speakunique.co.uk.
*“you”,* or “your”	The user of our Services or the Website or App, or the donor of the Donation.
*“anonymous data”*	Data relating to someone where the identity has been removed so that you cannot identify the individual from the data anymore.
*“personal data”*	Any information or data about an individual which can identify that individual. It does not include anonymous data.
*“special category data”*	Personal data which includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, health, trade union membership, genetic and biometric data, and your criminal convictions and offences.
*“Data Protection Laws”*	Applicable legislation and regulation in the United Kingdom relating to privacy and data protection, including but not limited to the General Data Protection Regulation (EU) 2016/679 (which was as transposed into national law in the UK by operation of section 3 of the European Union (Withdrawal) Act 2018).
*“ICO”*	The Information Commissioner’s Office, the supervisory authority for data protection issues in the UK. More details can be found here: www.ico.org.uk.
*“restricted countries”*	A country outside of the UK which has not been granted a decision of adequacy by the ICO to say that it has equivalent data protection safeguards in place. Restricted countries, as some examples at the time this Privacy Policy was drafted, include the US, Australia, China, Kenya, and Lebanon.